Unlike a claim, a request for adjustment
A) is a formal complaint.
B) should be phrased in a more aggressive tone.
C) does not require supporting documentation.
D) seeks a specific settlement.
E) should always open with a buffer.
Answer: D
Explanation: D) If you are dissatisfied with a company's product or service, you can opt to make a claim (a formal complaint) or request an adjustment (a settlement of a claim). Avoid being aggressive when you're requesting an adjustment; instead, be professional, no matter how angry or frustrated you are. An adjustment should always have supporting documentation. A buffer will not be helpful when requesting an adjustment.
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The process of searching a database for a specific piece of information, such as a birthday, for marketing purposes is:
A) data mining B) customer cluster analysis C) data coding D) trawling
Martinez Products manufactures a line of desk chairs. Martinez's production operations are divided into two departments — Department 1 and Department 2. The company uses a process costing system. Martinez incurred the following costs during the year to produce 25,700 chairs:
If Martinez sells 22,600 chairs during the year, what will be the cost per chair produced? (Round your answer to two decimal places.)
A) $33.60
B) $38.21
C) $44.77
D) $50.91
Which of the following statements about the balanced scorecard approach is false?
A) It requires managers to focus on financial measures more than nonfinancial measures. B) It looks at performance from the following perspectives: financial, customer, internal business, and learning and growth. C) It helps balance short-term operating performance with long-term strategies. D) It recognizes that traditional measures of performance are often not adequate to fully assess a company's performance.
Colloquialisms can be
a. a barrier to communication. b. used in informal speaking. c. considered as slang. d. all of these choices.