Change methods fall into roughly three categories of escalating intensity: educating, persuading, and

A. suggesting
B. expressing
C. pressuring
D. summarizing


C

Social Work & Human Services

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Reflective listening gives clients the feeling that:

a. They are indeed in a crisis situation b. They are truly being heard and understood c. The worker is avoiding arriving at a solution to their problem d. The clinician is being repetitive

Social Work & Human Services

Knowledge about the factors that lead people to change as well as those factors that

make a person reluctant, ambivalent, or unwilling to change, helps social workers to: a. provide feedback regarding the presence or lack of conditions and processes and provide suggestions that best enhance motivation. b. assess their practitioner behaviors and strategies and develop those that could use improvement. c. understand participants, not take everything personally, decrease the intensity of their emotional reactions, and more effectively use the facilitation method to respond to where a client is at in any given moment. d. motivate participants to engage in the work by modeling how they have made changes in their lives.

Social Work & Human Services

Ambiguity and lack of a structured approach in groups often lead to:

A) ?More freedom of expression B) ?A leader among the counselees who emerges and challenges authority C) ?Anxiety D) ?Positive advice

Social Work & Human Services

Paraphrasing is the method of

a. pointing out to the client what is actually happening by giving feedback about behavior b. the method of restating the client’s message to test the interviewer’s understanding of what has been said c. trying to aid the client by picking up themes d. relating to what the client is experiencing as he or she talks, the interviewer comments on body language, such as rapidity of speech, gestures, eye contact, or postures.

Social Work & Human Services