Ambiguity and lack of a structured approach in groups often lead to:
A) ?More freedom of expression
B) ?A leader among the counselees who emerges and challenges authority
C) ?Anxiety
D) ?Positive advice
C
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Should Emelia report this situation to Adult Protective Services? Why or why not?
Emelia coordinated a Meals on Wheels Program for the elderly, and supervised 10 volunteers who delivered the meals. One day, when Emelia filled in for a volunteer and delivered a meal to the Snyders, she found Mr. Snyder very agitated and worried because Mrs. Snyder was missing. Apparently she had wandered off before. Because it was cold outside and they lived two blocks from a busy street, Emelia was alarmed and struggled with how to respond to this unexpected situation. As she tried to prioritize her responsibilities, she began to wonder if her volunteers were communicating with her and if they were well-trained for their responsibilities.
Using as little of your time as possible, while wasting the customer's time, is defined by Albrecht's "sins of service" as _____
A) ?robotism B) ?rule book C) ?condescension D) ?runaround
Interpersonal therapy_____________.
a. resolves childhood issues b. restores self-worth c. heals relationships d. A and B e. A, B, and C
The correct stance or attitude for a survey research interviewer to take is
A) as an actor or actress told to read lines without any facial expression or any change in tone of voice, like a robot. B) an aggressive police interrogator. C) a neutral tone, with natural expression of the exact wording on the interview schedule. D) a close friend, therapist, or family member. E) an expressive, interested participant to the point of beginning arguments on issues.