In the strategy initiation phase, the organization examines itself, its environment, and the potential contribution that the Internet and other emerging technologies can make to the business
Indicate whether the statement is true or false
TRUE
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A training program was provided to call center reps to help them improve their interactions with callers. You are designing evaluation instruments to measure Level 3 outcomes of the training program. Which data collection method would generate the most direct measurement of Level 3 outcomes?
a. conduct a survey with the trainees to ask them to report their experience with the callers b. have the supervisors of the trainees monitor the trainees’ way of dealing with callers c. conduct interviews with the trainees to find out about how well they are using the new skills d. conduct a knowledge test with the trainees to check their understanding of strategies to use
A leader’s personality, morals, values, and other traits affect a leader’s use of ethical behavior, or ______ leadership.
a. valorized b. moralized c. ethicized d. personalized
The difference between a department's gross profit and its operating expenses is called:
a. departmental operating margin. b. departmental operating income. c. departmental net income. d. departmental net profit. e. departmental contribution margin.
The certificate of interest acts the same as a(n) ________ issued by a corporation
A) promissory note B) stock certificate C) deposit note D) initial public offer