Before the fall term began, professors at Ridgeview College were required to fill out many forms, ranging from performance objectives to lists of summer contacts with prospective students. Many professors complained that they would rather spend the time getting ready for their courses. This is an example of which barrier to successful control?
A. Overemphasis on one instead of multiple approaches.
B. Overemphasis on paperwork.
C. Overemphasis on means instead of ends.
D. Too much control.
E. Too much flexibility.
B. Overemphasis on paperwork.
One barrier to successful control systems is overemphasis on paperwork. A specific kind of misdirection of effort is management emphasis on getting reports done, to the exclusion of other performance activity. Reports are not the be-all and end-all. Undue emphasis on reports can lead to too much focus on quantification of results and even to falsification of data.
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