Valuation of inventory on the balance sheet impacts cost of goods sold on the income statement
Indicate whether the statement is true or false
True
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Using the previous scenario – You developed a program logic model for an e-learning curriculum to be used by new call center agents as part of their orientation program. Now you are converting your program logic model to a training impact model as described by Brinkerhoff. Insert each of the following items under the appropriate category of the training impact model in the table.
? E-learners’ course test scores
? Call center agents’ successful use of techniques learned from e-learning courses
? Average number of minutes spent per call
? Callers’ satisfaction levels
The theory of overlapping demand suggests that
A. international trade in services will be more common between countries with high and low relative levels of labor costs. B. trade wars will usually occur between countries that have similar levels of income. C. if a home country can find a product that is desired in another country, then producing demand for that product within the home country will result in increased economic growth. D. international trade in manufactured goods will be more common between countries with similar levels of income. E. countries with similar geography will have similar demand traits.
Which of the following best defines a preponderance of the evidence?
A) It is a legal standard which transfers the right to adjudicate to a Supreme Court judge. B) It is a legal standard that places the burden of proving the facts of the case on one party. C) It is a legal standard whereby the evidence is in favor of one party. D) It is a legal standard whereby a bare majority of the evidence is sufficient to justify a ruling.
Answer the following statement(s) true (T) or false (F)
1. In a customer flow map, customers cannot wait at more than one location within the process. 2. Customer employee interaction takes place at customer contact points. 3. The line of visibility separates a customer contact point from points where customer contact does not take place. 4. Customers generally like to wait. 5. Capacity sharing refers to finding uses for underutilized capacity.