Which method of conflict resolution employs the services of an impartial third party for the purpose of guiding, coaching, and encouraging the disputants toward agreement?
a) arbitration
b) mediation
c) negotiation
d) the 4Rs Method
e) the A-E-I-O-U Model
ANS: b
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What will be an ideal response?
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A) philanthropic responsibility B) public interest C) financial responsibility D) environmental responsibility E) human rights responsibility
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Signposts state both the idea the speaker has finished and the one the speaker is about to begin.
Answer the following statement true (T) or false (F)