If an unplanned total network outage occurs with all systems affected during the week at 1300 hours and there is no estimated time to recovery announced, which downtime level should be assigned?
a. Level 1
b. Level 2
c. Level 3
d. Level 4
ANS: D
Unplanned outage of all systems and the network at the busiest time for the business and patient care is the highest risk outage for an organization, or level 4. Levels 1, 2, and 3 are all lower risk than level 4 in this scenario.
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Define the following terms: