A vital leadership skill for the future is the ability to
a. handle computers effectively.
b. cope with new information technologies.
c. build strong organizations.
d. organize others.
b
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Indicate whether the statement is true or false
Which primary expectation of friendship seems to be universal?
A) ?emotional expressiveness B) ?warmth C) ?respect D) ?courtesy E) ?trust
Two tellers at a bank sharing tips for effective customer service interactions is an example of horizontal communication.
Answer the following statement true (T) or false (F)
Since appropriateness is highly subjective, it is impossible for a speaker to make
decisions about what constitutes appropriate language in a speech. Indicate whether the statement is true or false.