Assume that 100 employees voted in a certification election. How many votes must the union receive in order to be certified by the NLRB as the bargaining representative of the employees?
a. 75
b. 52
c. 50
d. 30
e. 90
b. 52
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Mark wanted to make some extra money, so he went door-to-door in his neighborhood asking residents if they had any small jobs that they could hire him to perform. Mark had no idea of whether anyone had any jobs for him, so he picked the houses randomly and knocked on the doors to see if anyone was home and perhaps interested in his services. In terms of the personal selling process, Mark was engaged in ________ when he knocked on a prospective customer's door.
A. stimulus-response selling B. handshaking C. traffic generation D. cold canvassing E. closing
Home Depot offers "how-to" classes for do-it-yourselfers, featuring instructions on how to complete home improvement projects using products sold at its stores. This is an example of how Home Depot has differentiated itself through its ________
A) merchandise B) customer service C) segmentation D) atmosphere E) pricing
Which of the following is not a strategy for emphasizing a main idea?
A. repeating it B. highlighting it in boldface C. using the "you" viewpoint D. being indirect
The essential element that differentiates grand from petit larceny is the value of the property stolen
Indicate whether the statement is true or false