What role should employees, in general, play in the development of performance metrics? Why is this role important? What role should employees, in general, play in the development of performance metrics? Why is this role important?
First, the development of a metrics program should be the result of a team effort. Successful metrics implementations involve development teams comprised of individuals representing functional areas within the firm that will be impacted by the metrics. Because this phase of development requires metric identification and definition, it is critical that all impacted areas agree on the appropriate metrics and their definitions. This agreement will lead to a more successful implementation and use of the metrics to manage the business. Identify metric "owners" and tie metric goal achievement to an individual's or division's performance evaluation. This provides the motivation to achieve metric goals and use metrics to manage the business.
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The method of analyzing the behavior of semivariable costs that relies heavily on the ability of an observer to detect a pattern of cost behavior by reviewing past cost and volume data is the:
a. High-low method. b. Method of least squares. c. Scattergraph method. d. Observation method.
Successful teams are those that possess which of the following needed to perform work well?
a. Skills b. Equipment c. Supplies d. Rewards
General Motors groups related activities into units based on the type of automobile that is produced: Buick, Cadillac, Chevrolet, and GMC (trucks). Which type of departmentalization does this portray?
a. functional departmentalization b. territory departmentalization c. customer departmentalization d. product departmentalization
When writing a bad-news message, one of your goals is to keep the reader's goodwill
Indicate whether the statement is true or false