Discuss the underlying logic of the service-profit chain
What will be an ideal response?
Internal service quality ? employee satisfaction ? employee retention and employee productivity ? external service value ? customer satisfaction ? customer loyalty ? revenue growth and profitability.
Apt students will note that the model does not suggest direct causality; that is, employee satisfaction does not cause customer satisfaction. Rather, companies that exhibit high levels of success on the elements on the left side of the model (internal service quality, employee satisfaction, employee retention, employee productivity, external service value) will be more successful and profitable than those that do not.
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On the statement of cash flows, the ______________________________ section involves the issuance and repayment of long term liabilities and stock transactions
Fill in the blank(s) with correct word
Recently "Call Centers" have mushroomed in countries like India, China, and Philippines due to the outsourcing by many Western countries
What are the benefits and disadvantages to this method to the company that is outsourcing? What factors should be taken into account when deciding to outsource?
Income taxes
a. will increase the break-even point. b. will decrease the break-even point. c. have no impact on the break-even point. d. may increase or decrease the break-even point depending upon the income tax rate.
Jill is considered a(n) ________ when it comes to wine because she has information about many kinds of wines, places to shop, and other facets of the wine market. Her friends always go to her when they need something for a special occasion.
A. subculture B. market maven C. cottage industry D. social class E. cognitive dissonance