An emergency department nurse is caring for a client who is homeless. Which action should the nurse take to gain the client's trust?

Question

a. Speak in a quiet and monotone voice.
b. Avoid eye contact with the client.
c. Listen to the client's concerns and needs.
d. Ask security to store the client's belongings.

Answer 1

ANS: C
To demonstrate behaviors that promote trust with homeless clients, the emergency room nurse should make eye contact (if culturally appropriate), speak calmly, avoid any prejudicial or stereotypical remarks, show genuine care and concern by listening, and follow through on promises. The nurse should also respect the client's belongings and personal space.