Administrative regulations are laws passed by various governmental boards, departments, commissions, and agencies
a. True
b. False
a
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The customer service representatives at a call center have been asked to handle each call in not more than five minutes. At the same time, they have been asked to answer all customer queries in detail and provide appropriate solutions
What kind of service gap is apparent here? A) gap between perceived service and expected service B) gap between service delivery and external communications C) gap between service-quality specifications and service delivery D) gap between management perception and service-quality specification E) gap between consumer expectation and management perception
The ultimate and most sophisticated level of evaluating training effectiveness is ____.
a. participant feedback b. organizational performance c. content mastery d. behavioral change
Coupon bonds
a. are generally not registered with the organization. b. require bondholders to go to a bank to collect interest. c. Both of these are correct. d. Neither of these is correct.
Rawls's social justice theory includes which of the following?
A) The consultation of an outside source, such as a book or person, for guidance B) A set of universal rules based on reasoning which must be applied in all situations and are characterized by reversibility C) The belief that the moral rules should be determined by persons who have a "veil of ignorance" about their place or station in society D) The belief that a person must decide what course of action is proper based on that person's own set of beliefs or feelings E) Determining which course of action produces the greatest amount of good for the greatest number of people