Some scholars argue that facial cues are the most important form of communication for forming impressions.
a. true
b. false
a. true
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Which of the following describes the primary goal for a company in the precrisis phase of crisis communications?
a. searching for emerging trends b. identifying potential crises c. selecting key spokespeople d. designating a crisis response team
Studies reveal that when what we say and how we say it contradict each other, listeners will place more faith in our ______.
a. eye contact b. your delivery c. nonverbal actions d. none of the above
Initially, Amy was attracted to Naomi due to her skill in flirting and her desire to try new things—the exact opposite of Amy’s own shy personality. Recently, Amy has discovered that Naomi often flirts with other women and makes plans to be with them, so the very qualities that attracted Amy are now those that are destroying the relationship. This exemplifies ______.
A. fatal attraction B. the ignorance-is-bliss account C. sexual attraction D. the sour grapes account
According to Augsburger (1992), which of the following assumptions is implicit in the conflict-as-normal approach?
A. The social system should not be adjusted to the needs of the members, but vice versa. B. Any type of conflict is an opportunity to grow. C. Confrontations are destructive and ineffective. D. Conflict is detrimental to the building of relationships.