The ads for a weight loss program that promised the program would change an individual's eating habits through hypnosis is probably overstating its usefulness because there are some people in the world that cannot be hypnotized. This sort of misleading advertising broadens provider ________ of the gaps model of service quality.
A. Gap 1
B. Gap 2
C. Gap 3
D. Gap 4
Answer: D
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Compare and contrast the concepts of lifetime value of a customer and customer equity
What will be an ideal response?
A ______ leader is skilled at manipulating others for personal gain.
Fill in the blank(s) with the appropriate word(s).
On a fixed rate mortgage,
A) the contract rate and the monthly interest payment remain constant over the term of the loan. B) the contract rate and the monthly mortgage payment remain constant over the term of the loan. C) the contract rate and the monthly repayment of principal remain constant over the term of the loan. D) the contract rate, the monthly mortgage payment, the monthly interest payment, and the repayment of principal remain constant over the term of the loan.
Role-playing consists of playing the parts of others, often a supervisor and a subordinate who are facing a particular problem.
Answer the following statement true (T) or false (F)