A significant cost of quality that is not recorded in the accounting records is the
a. Opportunity costs of forgone future sales.
b. Apprisal cost for product equipment.
c. Cost of reworking products to bring them up to specification.
d. Faliure cost for a customer complaint center.
a
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Regal Inc., an investment bank, is in the final stage of its selection process for a business analyst. Donald is one of the desired candidates for the position. As part of background checks, the bank wants to look at his credit history. Which Act requires them to obtain Donald's consent before using a third party to check his credit history?
A. The Fair Credit Reporting Act B. The Fair Labor Standards Act C. The Consumer Credit Protection Act D. The Civil Rights Act of 1991 E. The Labor-Management Reporting and Disclosure Act
Customer service is anything that touches the customer
Indicate whether the statement is true or false
Which of the following costs related to the purchase of production equipment would be considered a revenue expenditure?
A. Installation costs for equipment B. Purchase price of the equipment less the cash discount C. Repair and maintenance costs during the equipment's first year of service D. Transportation charges for getting the equipment delivered to the business
Which of the following statements is true of nonverbal gestures/signals?
a. Most of emotional meaning is communicated verbally. b. The impression of a person's emotions is formed more strongly from the words the person uses than the person's tone of voice, facial expression, or other nonverbal means. c. Nonverbal signals should be avoided, as they distort the meaning of a message. d. Nonverbal messages are a rich communication source.