Expressions such as, "I can understand why you're so angry," "It's okay to talk about fear," and asking if your phone call comes at a good time are all examples of _______
a. other-orientation
b. overattribution
c. the self-serving bias
d. perception checking
a
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When people change a behavior because they think the change is a good idea, they are
changing at the identification level. Indicate whether the statement is true or false
A lecturer has now zeroed in on the one idea that he wants his listeners to remember after his presentation. This means he has decided on his
a. specific purpose. b. general purpose. c. thesis. d. topic.
McPhee and Zaug identify three flows of communication which in complex ways constitute and sustain organizations
Indicate whether this statement is true or false.
Which of the following was NOT discussed in your textbook as an effective technique for adapting to diverse audiences?
A) Establishing credibility B) Using appropriate language C) Dress accordingly D) Identify commonalities