The client asks the nurse if a lot of mistakes are made by the staff in the agency, since there are so many posters and signs about safety on the walls. The best response by the nurse is:
1. "National safety goals focus on the person making the error.".
2. "National safety goals seek solutions to safety problems.".
3. "The staff members need to be reminded about safety.".
4. "We want the public to know we are trying to be safe.".
2. "National safety goals seek solutions to safety problems.".
Rationale:
National Patient Safety Goals are focused on solutions to safety issues and prevention of further injuries. Instead of focusing on the person who made the error, the goals focus on finding ways to prevent that error from happening again. The staff members should not need to be reminded about safety as safety should be the culture of health care. Health care agencies want the public to know about their safety promotions, but that is not the goal of the program.
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