Your speech will be more effective if you have audience rapport. Rapport can be defined as
A) a bond connecting the speaker with the audience
B) the awareness of topic importance.
C) an understanding of key points.
D) the ability to hear clearly.
A
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Responsibility for the circumstances that can encourage ethical behavior and can discourage unethical behavior falls predominantly to the business management and executive team.
Answer the following statement true (T) or false (F)
All are part of the five-step process to conduct empathic design except:
a. observation. b. quantifying the data. c. developing prototypes of possible solutions. d. reflection and analysis. e. brainstorming for solutions.
Chapter 3 Review ? Planning is an important part of the communication process. Taking the time to plan and prepare your messages will ensure that your professional messages are targeted appropriately for the audience and the purpose of the message. Review what you have learned in this chapter by completing the following questions. Read the scenario, and then answer the corresponding question
Lorraine is a division manager for a consumer products manufacturing company. Lorraine's company has not weathered a recent recession very well. Due to the company's hardships, Lorraine's division is facing a 10 percent budget cut. To avoid eliminating positions, Lorraine would like to convince her employees to take a voluntary 3 percent pay cut. The purpose of Lorraine's message regarding the layoffs is to __________. A. build goodwill with her employees to maintain morale B. eliminate the least productive employees C. persuade the employees to accept a voluntary pay cut Fill in the blank(s) with correct word
A hotel room in New Orleans during Mardi Gras costs considerably more than it would during the following week. This is an example of
A. status-quo pricing. B. cost-based pricing. C. price differentiation. D. variable pricing. E. price adjustment.