A patient says to a nurse, "My spouse and I get along just fine. We usually agree on everything.". The nurse observes nonverbal communication that disagrees with what the patient has verbally communicated
Which of the patient's actions is incongruent with her statement? a. Getting up from her chair while making the statement
b. Walking toward the nurse while talking about her spouse
c. Staring down at her shoes during the conversation
d. Smiling while talking with the nurse
C
Incongruent communication occurs when the verbal content and the nonverbal level of communication are not in agreement. Avoiding eye contact during the statement would demonstrate such a disagreement. The remaining options are not in disagreement and so are not incongruent.
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