Cameron wants to improve her customer service department by using information technologies to create two-way conversations with customers to gain more knowledge of their wants and preferences. Cameron wants to institute ________ management.
A) total quality
B) customer relationship
C) mass customization
D) just-in-time
E) computer-integrated
B) customer relationship
Explanation: Customer relationship management (CRM) is a multifaceted process, typically using information technologies, that fosters two-way exchanges with customers so that firms know "intimately" their needs, wants, and buying patterns. Firms acquire this knowledge by applying predictive analytical techniques to the voluminous data (big data) collected from customers. The goal of this analysis is to identify patterns from current and historical data sets in order to make the best possible business decisions.
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A manufacturer who is sued on the basis of industry wide liability may try to defend on the grounds that:
A. it manufactured the product that caused the injury to the plaintiff. B. the risks from its product were lower than those from other manufacturers. C. it manufactured the product with a disclaimer. D. the market share of its product was more than alleged by the plaintiff.
Employees who ________ capture a manager's attention more quickly.
A. make forceful requests B. are more respected C. are superior performers D. All of the choices are correct.
The information related to Outloud Music, Inc is given below
Year ended December Year ended December 31, 2016 31, 2017 Net Income $81,510 $210,570 Income Tax Expense 55,910 103,505 Interest Expense 6,595 59,505 Calculate the times-interest-earned ratio for each year and also state the percentage change in the ratio. What will be an ideal response
When was the TCP/IP model developed?
A) at the same time as the OSI model B) after the OSI model C) before the OSI model D) by accident when the OSI model was being developed