When Mary first came to the US from Mexico, many people either avoided talking to her or assumed that she must lack training
Mary, though, thought that people avoided her because
she actually had a much higher level of training and education than her coworkers did. These
______ led to anxiety and uncertainty in the organization.
A. Perceived differences
B. Ideals
C. Clique groups
D. Strategies
A
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“I’m really embarrassed that I’m so afraid of roller coasters,” says Trey. Trey is communicating using ______.
a. meta-emotion b. emotional effects c. feeling rules d. impression management
A customer is curious about a product she sees advertised on television and researches it to learn more. Then she determines if she really needs the product in relation to if she really needs and wants it. What is this last process called?
a) Evaluation b) Trial c) Interest d) Adoption
According to the Impact / Money box, “Top 10 Global AdvertisersAnnual Spending," the top global marketer as of 2014 was
a. McDonald’s. b. General Motors. c. Unilever. d. Procter & Gamble.
At the most fundamental level, people seek knowledge to know, understand, and _______ information
a. contradict b. enhance c. use d. monopolize