Customer satisfaction most likely arises from:
A) product price
B) the product itself
C) the company that makes or distributes the product
D) the salesperson who sells and services the product
E) a combination of the product, company, and salesperson
E
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Which of the following statements about compensation is true?
A. The recovery should compensate only the original loss and need not necessarily give any additional value. B. Customers should feel that the organization has suffered an equal loss. C. The value or degree of the compensation should equal the customer's loss only in terms of energy or frustration. D. Compensation should be provided only when a customer demands it.
Which of the following is an internal event (transaction)?
a. Life guard salaries are paid by a swim club. b. Dividends are distributed to shareholders. c. Eggs used to make omelets in a restaurant are purchased. d. Potato chips are transferred from the production line to the packaging area.
Networks are mutually beneficial alliances that are generally governed by the law of
A. Reciprocity. B. Supply-demand. C. Risk-reward. D. Brooks' law. E. A squeaky wheel.
When a company is using the direct write-off method, and an account is written off, the journal entry consists of a ________
A) debit to Accounts Receivable and a credit to Cash B) credit to Accounts Receivable and a debit to Bad Debts Expense C) debit to the Allowance for Bad Debts and a credit to Accounts Receivable D) credit to Accounts Receivable and a debit to Interest Expense