When answering the phone in the workplace, ____.
A. identify yourself to let callers know who they reached
B. be responsive in general
C. establish a friendly tone for the conversation
D. all of the above
Answer: D
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Totals on the debit and credit sides to determine the balance of an account are known as
a. footings; b. credits; c. debits; d. rulings; e. revenues
When the customer's perception of the service delivered by a retailer fails to meet the customer's expectations, a(n) ________ results.
A. standardized service B. assurance C. personalized service D. service gap E. procedural fairness
Which of the following best represents the criteria discussed by your authors to be used in selection of a test market city?
A) representativeness, isolation and cost B) representativeness, existing company presence, control of promotion C) representativeness, isolation and control of distribution and promotion D) representativeness, cost and control of competitor's intelligence E) representativeness, cost and ability to meet the federal codes regulating test markets
On August 1 . a company received cash of $9,324 for one year's rent in advance and recorded the transaction on that day as a credit to rent revenue. The December 31 adjusting entry would include
a. a debit to Rent Revenue for $3,885. b. a credit to Unearned Rent Revenue for $5,439. c. a debit to Unearned Rent Revenue for $3,885. d. a credit to Rent Revenue for $9,324.