Which of the following represents a common way to manage capacity in the service sector?
A) appointments
B) reservations
C) changes in staffing levels
D) first-come, first-served service rule
E) "early bird" specials in restaurants
C
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Use the equation presented below to answer the question that follows: Cash = CL + LTL + CS + RE – NCCA – LTA where: CL = Current liabilities LTL = Long-term liabilities CS = Common stock RE = Retained earnings NCCA = Noncash current assets LTA = Long-term assets Which of the following activities results in a cash inflow?
a. Increases in noncash current assets (NCCA) b. Decreases in current liabilities (CL) c. Increases in common stock (CS) d. Decreases in retained earnings (RE)
Briefly describe each of the four quadrants of the BCG matrix.
What will be an ideal response?
A nation whose currency is a reserve currency
A. has trade advantages because the currency will be stronger. B. will have a deficit. C. has undue influence on international trading patterns. D. will lose purchasing power.
Which of the following is a good best practice when interviewing customers?
a. Asking open-ended questions b. Encouraging the customer to talk about pain points c. Asking follow-up questions d. All of these