The final step in the conflict management process is _______
a. act on the chosen choice
b. wrap it up
c. evaluate your choice
d. accept or reject the choice
b
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Those engaging in behavioral confirmation tend to __________.
A. act in a way that makes expectations about a group come true B. see or hear what they want to see or hear C. adjust their language and speaking style to meet others' expectations D. easily acquire others' language or nonverbal behaviors
All of the following are guidelines for rehearsing your speech EXCEPT
A) if possible, record audio or video of your rehearsals. B) finish drafting your speech outline at least five hours before your speech performance. C) practice your speech aloud to determine where you will need notes to prompt yourself. D) present your speech to someone else so you can practice eye contact.
Jayne and William had their first relational conflict. William has apologized more than once to Jayne, but her behavior toward him is still cold. Finally, William blows up and says, "I told you I was sorry!
What more do you want?", to which Jayne replies, "It's not what you said, it's how you said it." How can their conflict be explained? a. Jayne is focused on the source, whereas William is focused on the receiver. b. Jayne is focused on the context, whereas William is focused on the content. c. Jayne is focused on the problem, whereas William is focused on the person. d. Jayne is focused on the relational level, whereas William is focused on the content level
The two key ingredients in successful self-disclosure are reciprocity and timing
Indicate whether the statement is true or false