This type of listening is known as:
Shanti's Workshop
Shanti recently went to a communication workshop to help improve her workplace
performance. She learned that in effective communication, she should resist forming an
opinion until the speaker has finished, then attempt to empathize with the listener, and finally
effectively respond to the speaker. She learned techniques regarding maintain eye contact
and sending back channel signals to show interest.
A. Participative
B. Dynamic
C. Active
D. Evaluative
E. Communicatory
C. Active
Active listening is a process of actively sensing the sender's signals, evaluating them
accurately, and responding appropriately.
You might also like to view...
Trade promotions are distinguished from other marketing and IMC tools in that they:
A) involve extensive advertising B) are offered to consumers C) are used to entice other members of the marketing channel to make purchases D) are limited to activities by manufacturers
Which of the following is true about customer relationship marketing?
A) It is more focused on what happens before a customer is acquired. B) It aims to develop a short-term customer relationship to lower the cost of marketing. C) It has the same meaning as customer relationship management. D) It is a high-level program for developing ongoing individualized relationships with certain customers when both company and customer value are very high. E) It is a range of one-on-one relationship marketing programs based on the level of company and customer value.
Intelligent _____ allow employees to enter questions in free form or close to free form.
Fill in the blank(s) with the appropriate word(s).
In a market with ________, the market consists of many buyers and a few sellers who are likely to have similar pricing
A) pure competition B) monopolistic competition C) oligopolistic competition D) a pure monopoly E) socialism