Risk-adjusted required rate of return is the rate of return on the best available alternative investment of equal risk.
Answer the following statement true (T) or false (F)
False
Opportunity cost rate is the rate of return on the best available alternative investment of equal risk. See 4-1: Cash Flow Patterns
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Interactive marketing describes the employees' skill in serving the client
Indicate whether the statement is true or false
Biopure is a company that manufactures and markets oxygen therapeutics. Its products are Hemopure for human use and Oxyglobin for animal use. Both have been developed as alternatives to red blood cell transfusions
Which of the following would be part of Biopure's internal environment? A) approval by the U.S. Food and Drug Administration to allow veterinarians to use Oxyglobin B) the global market for the raw materials needed to make Hemopure and Oxyglobin C) the patented manufacturing process that Biopure uses to produce Hemopure and Oxyglobin D) a competitor developing a similar product E) changes in patent law
Which of the following is not a good technique to implement when encountering conflict?
a. Listen to the other viewpoints that are being presented. b. Do not repress your anger, instead use it productively. c. Focus on finding the best solution to the conflict. d. Tell off your customer and end the conversation satisfied that you had the last word.
Describe why customer service is important. Provide an example of a company that you are familiar with (or can find via Internet search) that differentiates itself from its competitors based on its excellent customer service.
What will be an ideal response?