A performance appraisal serves all of the following purposes except which of the following?
A. It lets workers know how well they are doing.
B. It allows the employee to see where he or she ranks against all the other employees in the company.
C. It provides an effective basis for distributing rewards.
D. It lets workers know how they can do better in the future.
E. It helps the organization monitor its employee selection, training, and development activities.
Answer: B
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Which of the following correctly characterizes the retailing strategy shared by Toys "R" Us and Virgin Megastores?
A) few product categories, own-label focus B) few product categories, manufacturer brand focus C) many product categories, own-label focus D) many product categories, manufacturer brand focus E) none of the above
Which of the following is an appropriate use of reward power?
a. giving a good schedule to an employee for consistent timeliness b. taking away a raise opportunity for an employee's poor performance c. giving a good office to a favorite employee d. all of the above
As a vendor, Melissa works well with a buyer she's known for years at Dream Toys. This year, Melissa's line of toys had a few products that sold poorly, and it is now time to show the Dream Toys' buyer the next holiday season's product line. Melissa knows the Dream Toys' buyer will be a hard negotiator. What should Melissa be prepared to do?
A. Provide markdown money. B. Suggest pulling out of Dream Toys for a season to strategize and reinvent. C. Provide the Dream Toys buyer with a vacation package. D. Advise that Dream Toys can sell the products at lower prices, but maintain the original prices at other retailers. E. Suggest selling the toys for another season giving consumers time to acclimate to the products.
The management of Keiko has learned that the company risks losing a long-time customer, LZT, to a competitor. What basic measures can Keiko take to build loyalty with LZT?
What will be an ideal response?