Poka-yokes are ______.
a. a proactive/preventive strategy for service mistakes
b. a tool to analyze service mistakes
c. a mechanism that is triggered when a service mistake occurs
d. a system put in place to help dissatisfied guests
a. a proactive/preventive strategy for service mistakes
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The Golden Bed in Dayton, Ohio, sells high-quality, unique bedding that is a real value to upscale homes in the area. No other company in its local area markets bedding of such quality and value. By offering this type of product, The Golden Bed is utilizing a _____ strategy.
A. cost-leadership strategy B. focused-differentiation C. cost-focus D. uniquely focused E. differentiation
The Coca-Cola Company has convincingly demonstrated that the ability to think globally and act locally can be a source of competitive advantage. Justify this statement using examples
What will be an ideal response?
Documentation helps with training but won't help with regulatory compliance issues.
Answer the following statement true (T) or false (F)
(Whose, Who's) airline tickets are missing?
What will be an ideal response?