In which of the following situations is it most appropriate for an employee to explain his or her manager's delay to a visitor who has an appointment with the manager?
A. When the manager is delayed at another meeting
B. When the manager is going to be late to work
C. When the manager is late returning from lunch
D. When the manager is meeting an unsolicited visitor at the appointed time
A
When a manager is delayed at a meeting, the employee should explain the reason for the
delay to a visitor. It is important to protect the privacy of both the manager and the
organization by being discreet in your comments to visitors.
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As Dean served burgers to the rude customers, he chose to continue working with a smile and fake optimism. This is an example of ______.
A. a proactive influence tactic B. emotional labor C. organizational politics D. Golem Effect
Scenario 8.2
Use the following to answer the questions. Precision Brake Company is a supplier of brake components to the manufacturers of lawn tractors and 4-wheel ATVs. It also sells its products to independent repair centers, dealers, and other wholesalers in Northeast and Southern states. Precision Brake has done research on the demand for lawn tractors and found that most manufacturers are in the states of Kentucky, Tennessee, and Alabama. Research also shows that most of the dealers who sell directly to individual consumers are in the Midwestern states, while dealers who sell to small business landscaping companies tend to be located in the Northeastern states. Company executives are considering expansion of its distribution to markets in the Midwest. Refer to . When Precision Brake's sales team calls on tractor manufacturing companies, the meetings typically include the engineers who design the tractors. In this situation, the engineers would most likely be considered to be ____, part of the buying center. A. gatekeepers B. influencers C. users D. buyers E. controllers
Contrast the opportunities and challenges of globalization.
What will be an ideal response?
In the United States, treaties are not subject to judicial review
a. True b. False Indicate whether the statement is true or false