Digital refers to technologies and devices based on ____.
A. letters
B. numbers
C. graphics
D. music
Answer: B
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When the service provided does not measure up to the firm’s or to the industry’s standards, it is known as ______.
A. the service design and standards gap B. the service delivery performance gap C. the communication gap D. the service planning gap
A leader who behaves in ways that cause others to see themselves as leaders is practicing ______ leadership.
A. legislative B. transformational C. behavioristic D. transactional
________ are/is one of the disadvantages commonly associated with a diversified workforce.
A. Increased communication problems B. Increased groupthink C. Enhanced cohesiveness D. Reduced organizational flexibility E. Reduced creativity and innovation
______ describes the degree to which a culture emphasizes the future or the past and present.
a. Short-term-Long-term b. Uncertainty avoidance c. Individualism-Collectivism d. Indulgence-Restraint