"Dialectical tension" refers to the dialogue that people learn to develop within their teams
Indicate whether the statement is true or false
FALSE
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Jill's Jewish grandparents were from Germany and fled to France during the Holocaust. After the war had ended just a year later, however, they went back to Germany. Thus, Jill's grandparents were ________ border dwellers
a. voluntary short-term b. involuntary long-term c. voluntary long-term d. involuntary short-term
Emotional labor jobs require regulated emotions because they entail voice or face contact with the public, require workers to produce certain reactions to customers, and are regulated by employers who control the emotional activities of their workers
Indicate whether this statement is true or false.
What is the best procedure to take when you are presented with a hostile question?
A) Ignore it, since doing so will make you the bigger person, and direct the listeners to ask a question on another topic. B) Acknowledge it in order to make the questioner feel valued, then steer the topic in another direction so no answer has to be given. C) Neutralize it by acknowledging the questioner's emotions and focusing the answer on the heart of the issue. D) Respond to it with an equally hostile statement, showing the questioner that you are not afraid to tackle difficulties head on.
According to your text, what is the most important point regarding the safety of your presentation aids?
A) Do the demonstration yourself; do not ask for audience volunteers. B) Use all dangerous presentation aids in an open and ventilated area. C) Make sure an authorized person has inspected your presentation aids. D) Do not use dangerous or illegal presentation aids.