Negative transfer happens when no learning occurs during training, and subsequently, there is no on-the-job impact.
Answer the following statement true (T) or false (F)
False
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A(n) ________ in the consumer purchase decision process occurs when consumers scan their memories for previous experiences with products or brands.
A. problem recognition B. antecedent state C. external search D. internal search E. purchase task
Which of the following is the main goal for XFormation salespeople in terms of product strategy?
A) Create products that customers really want to buy instead of products that the company wants to sell. B) Understand all the training products they sell and how to customize a package for the customer. C) Examine how they can add value for customers so the customers will continue to contract with XFormation on a long-term basis. D) Give a presentation to the customer after planning out the objectives carefully ahead of time. E) Understand the customer's needs and what and how they need to buy.
__________ exist(s) when an organization does not provide adequate upward, downward, and horizontal communication.
A. Status and power differences B. Differences across departments in terms of needs and goals C. Absence of formal channels D. Communication flow E. Semantics
It is common practice to rely on mediators, often natives who are foreign educated, to bridge the gap between cultures.
Answer the following statement true (T) or false (F)