Name four categories of nonfinancial measures of quality and provide an example of each
Answers should include 4 of the following 5 categories with one example of each:
Product Design
· Number and types of design defects detected
· Average time between defect detection and correction
· Number of unresolved design defects at time of product introduction
Vendor Performance
· Percentage of defect-free materials
· Percentage of on-time deliveries
Production Performance
· Product defects per thousand/million
· Number of scrapped parts
· Equipment utilization rate
· Machine downtime
· Machine maintenance time
Delivery Cycle Time
· Percentage of on-time deliveries
· Orders filled (as percentage of total received)
· Average process time
· Purchase-order lead time
· Delivery time (from product completion to customer)
· Delivery cycle time
· Waste time
· Production backlog
Customer Satisfaction
· Percentage of returned orders
· Number of customer complaints
· Number of warranty claims
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________ measures the strength of the relationship between two variables
Fill in the blank with correct word.
Remurio Inc., an African multinational company, wants to import raw materials from Infigerd, an Asian country. However, the company can import only a certain quantity of raw materials because of trade restrictions imposed by Infigerd. In this scenario, Remurio Inc. is most likely facing the barrier of _____.
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Answer the following statement true (T) or false (F)