An alternative name for a process flowchart is a?
a. Process view
b. Process map
c. Process diagram
d. Process chart
b. Process map
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When making claims or requesting adjustments, you should do what?
A) Avoid revealing your contact information. B) Use the indirect approach. C) Always maintain a professional tone. D) Leave the specific course of action to the reader. E) Warn the reader of the consequences of inaction.
Acme Global is analyzing whether it needs to prepare for new competition in the industry. It determines that the barriers to enter its market are getting lower. Acme Global is analyzing the ______ in the five forces model.
A. power of buyers B. rivalry among competitors C. potential new entrants D. threat of substitute products and services
Identify key factors in good telephone technique
A contractor builds large ships for the Department of Defense. A recent contract called for 12 amphibious landing platforms. It was originally estimated that the first of these would cost $1 billion and that 80 percent learning would be appropriate
In fact, the first ship cost $1.6 billion and the second $1.12 billion. What is the revised learning curve? What will be the total cost of the twelve ships? Is it higher or lower than the original estimate? If the defense department cuts the contract from 12 ships to 9, what happens to the average cost per ship?