When making claims or requesting adjustments, you should do what?
A) Avoid revealing your contact information.
B) Use the indirect approach.
C) Always maintain a professional tone.
D) Leave the specific course of action to the reader.
E) Warn the reader of the consequences of inaction.
Answer: C
Explanation: C) If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner. In most cases, and especially in your first message, assume that a fair adjustment will be made and use a direct request.
You might also like to view...
Relative advantage of an innovation refers to the degree to which ________
A) it matches the values and experiences of the individuals B) it is difficult to understand or use C) it can be tried on a limited basis D) it appears superior to existing products E) the benefits of use are observable or describable to others
A strategy for company growth that involves increasing sales to current market segments without changing the product is known as ________
A) market development B) market differentiation C) market penetration D) product development E) diversification
All of the following is considered metadata except ________.
A. the format of the data B. the granularity of the data C. the assumptions about the data D. the source of the data E. the constraints on the data
The price reduction remedy can be claimed by a buyer only if the buyer has accepted nonconforming goods
Indicate whether the statement is true or false