Which of the following strategies is most likely to ensure that you will emerge or become a group's leader?
a) Talk early and often
b) Know more than other members
c) Express your opinion
d) Volunteer for important tasks
e) Campaign for the job
ANS: a
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Studying a persuader's use of metaphors and other symbols is critical because the results can help us a. all of the above can help us
b. discover the persuader's patterns of use or misuse of symbol. c. figure out the persuader's motives. d. anticipate the future persuasion coming from the same persuader.
A communication audit ________
A) is a cost-benefit analysis of communication B) uses survey research to determine audience attitudes C) uses personal interviews to determine the attitudes and needs of a target public D) determines whether communications are consistent with stated goals and values E) none of the above
In a speech, the conclusion serves as the __________
a) summary and orientation b) summary and closing c) closing and feedback d) closing and orientation
Hen Victoria believes that a group's discussion has become hostile and nonproductive,
she relies on her assertiveness skills to intervene and help the group work things out by discussion the issues that than escalating the controversy and accompanying tensions. Which of the characteristic of emotional intelligence is Victoria using? a) empathy b) self-awareness c) self-regulation d) self-confidence e) self-assertion