Maintaining and enhancing good customer relationships begins with a company culture that
A. places customer service as a high priority.
B. fosters employee satisfaction.
C. focuses on being a market share leader.
D. eliminates employee empowerment.
E. strives to increase brand recognition.
Answer: A
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Which is correct?
A. If a service desk analyst is aware of a customer using an unauthorized, unlicensed software package for a critical assignment, the analyst should let the customer use the package until the assignment is over and instruct the customer to not use the package again. B. If a customer is late in completing a critical assignment, a service desk analyst may reset his password without proper authorization as long as he logs a ticket and indicates that he has bypassed the proper procedures in the comments field. C. If a new employee has started work, and his user id and password have not been created yet, a service desk analyst should let the new employee sign in using a coworker's id for a maximum of 3 days and log a request to create an id and password for the new employee. D. If a senior level manager, trying to complete a critical project, requests access to data to which he is not authorized to access, a service desk analyst should log the request and follow the proper procedures for granting access.
The long-term bond you own was issued by IBM Corporation and used no collateral. This is an example of a(n)
A) unsecured mortgage. B) credit. C) debenture. D) nomenclature. E) none of the above.
A nonkey attribute is also called a(n):
A) column. B) unimportant datum. C) descriptor. D) address.
A systems analysis includes a(n) ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint
A) feasibility study B) data flow diagram C) logical design D) systems design document E) request for proposal