If you assume that group members mean well and you feel free to express your feelings and ideas to others, you are on your way to dealing with conflict using
a) the 4Rs Method.
b) the A-E-I-O-U Model.
c) negotiation.
d) mediation.
e) arbitration.
ANS: b
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a. interpersonal communication apprehension b. communication apprehension c. conversational apprehension d. none of the above
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A) understanding B) hearing C) responding D) evaluating
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