All cultures define politeness in the same way
a. True
b. False
b
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Robert is trying to sell his house, and he is under pressure to do so rather quickly. Amanda, an old friend of his and potential buyer, comes to talk to him and to discuss the selling of the house. She is mostly quiet and asks questions in a polite manner. Robert emphasizes over and over again that his house is the best in the area and that for that price she will not get anything similar in the neighborhood. Amanda is rather impressed for all the information Robert provides. He keeps on going and says that if she does not like the price he will not lower it. Finally, raising his tone of voice, Robert indicates that if she does not settle in the price he wants, she may have to face some fees for making him lose his time, at which point Amanda chooses to leave. What would be the best
description of the approaches in this bargaining? a. Amanda is a hard negotiator because she does not want to hear Robert’s position. b. Robert is a hard negotiator because he uses fake issues. c. Amanda is a hard negotiator based on her zone of agreement. d. Robert is a soft negotiator because he is willing to sell his house without delay.
Which of the following is not a tip to help speakers give effective informative speeches?
A) Bring your topic to life. B) Tailor your information to your audience. C) Use language that is clearly biased. D) A, B, and C are all tips for giving effective informative speeches
The people most likely to have access to and use the Internet include all of the following EXCEPT
a. the young or middle aged. b. those with comfortable incomes. c. students or those with college degrees. d. those who live in rural areas.
__________ appeals are appeals to your listeners' feelings, needs, desires, and wants, and are extremely powerful in persuasion
a) Emotional b) Logical c) Rational d) Ethical