Clan control is based on ________ ____________ of organization culture, leadership, and groups and teams. It works best where there is no "one best way" to do a job and employees are empowered to make decisions.
Fill in the blank(s) with the appropriate word(s).
interpersonal processes
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Customized service agreements add value to a sale by:
A) allowing salespeople to charge more money for features that are usually free B) requiring salespeople to spend more time with customers C) convincing customers to spend more money on longer terms D) incorporating the customer's special priorities, feelings, and needs E) requiring that customers trust salespeople to keep their verbal promises
If Bruce's will states, "I give my condo in Boise, Idaho to my sister Carolyn Harwood" he is giving her __________
A) a general bequest. B) an ademption. C) a residuary. D) a specific devise.
Describe three forms of departmentalization.
What will be an ideal response?
LaPizza is a restaurant that recently implemented a new system to identify and gather information about its regular customers. It rewards these customers by giving them gift coupons and cash prizes. This practice is an example of _____.
A. organizational optimization B. profit maximization C. total quality management D. customer relationship management