________ is change that is the result of specific and conscious actions by leaders or followers to change the organization.
a. Unplanned
b. Convergent
c. Evolutionary
d. Revolutionary
b. Convergent
You might also like to view...
CRM tools does not help companies in determining:
A) warranty of products sold to consumers. B) amount paid by consumers in different countries. C) which customers are very demanding. D) the use of credit cards for payment. E) the use of laptop computers by customers.
Explain the process of how servant leadership works.
What will be an ideal response?
When Simone dropped off her German Shepherd at the Puppy Heaven Kennel before she went on vacation, she was pleased when she saw that the waiting room was brightly lit, it looked and smelled clean, and all of the employees were wearing neat uniforms. In service blueprinting terms, the condition of the waiting room and the employee uniforms are examples of:
A. Customer actions B. Backstage contact employee actions C. Physical evidence D. Onstage contact employee actions E. Support processes
The capacity to act through an agent, depends on the capacity of the agent to do the act
a. True b. False Indicate whether the statement is true or false