Extron Electronics makes coaxial cables for connecting computers to all types of peripheral devices like printers, modems, and fax machines. For the benefit of its customers, Extron provides a laminated card with pictures of all the possible cable connections that a customer could need. With this card, a customer can order from one to any number of connectors with as many feet of cable as is needed. Orders can be placed using a toll-free number, a fax number or an e-mail address. Company reps are also available 24-hours a day in case the customer is not sure which drawing on the card matches his or her needs. Orders are shipped within 48-hours of receipt. If a customer is not completely satisfied with his or her order, Extron has a 100 percent satisfaction guaranteed return policy. Which
of the following trends that has influenced the development of services marketing concepts and strategies as illustrated by Extron's focus on customer service?
A. Increased competition in professional services
B. The increasing importance of service industries to the U.S. and world economies
C. Manufacturing firms are placing increased emphasis on providing services
D. The growth in information-based technology
E. The increase of government regulation of service industries
Answer: C
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All of the following are characteristics of hourly wage plans except:
a. They provide no extra recognition for doing more than the minimum required. b. They are easy to apply. c. They establish a definite rate per hour for each employee. d. They encourage employees to sacrifice quality in order to maximize earnings.
Assets would be increased with a ________ entry and liabilities would be increased with a________ entry.
Fill in the blank(s) with the appropriate word(s).
Briefly discuss "actual cause" and "proximate cause," and explain the test for determining whether each of these necessary elements of negligence are present in a given case.
What will be an ideal response?
In a(n) __________, the employer guarantees that the participant will receive an annual benefit for life following retirement, or the actuarial equivalent of such a benefit, based on a formula in the plan regardless of contributions made or the plan's investment performance
a. defined contribution pension plan b. 401(k) plan c. employee stock ownership plan d. defined benefit pension plan