The additional burden of proof that public officials carry in libel cases is
A) the Sullivan rule
B) actual malice
C) defamation
D) pain and suffering
E) loss of social contacts
Answer: B
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Ethnic diversity in the workplace creates challenges for management of today’s businesses. According to the International Business Trend Report, the three competencies essential to the global workplace of the twenty-first century are:
A. Problem solving, global leadership and flexibility. B. Intercultural communication skills, problem solving and global leadership. C. Global leadership, intercultural communication and conflict resolution skills. D. Intercultural communication skills, adaptability and problem solving.
What could happen if an employee goes rogue?
What will be an ideal response?
Statistics show that hostile customers, through word of mouth, can __________ a company's business by 2%
a. increase b. reduce c. extend d. encourage
All of the following are ways to handle low-level and fleeting distractions except:
A. Speak a little louder. B. Acknowledge the distraction. C. Incorporate humor. D. Be more animated. E. Add extra attention-getting devices.