Hofstede's masculinity-femininity dimension is a measure of a culture's
A. inclination to be kind and caring or task-focused and linear.
B. distribution of roles between the sexes.
C. commitment to work (masculine) or family (feminine).
D. tolerance of gender-based workplace rules.
Answer: B
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When there is conflict at work, Bob always turns the attention of the employees toward the future and talks about forgiveness and the positive things that have been accomplished rather than the negative. His style unites followers and causes them to keep focusing on what will happen good in the future. Bob is an example of what leadership style?
A. authentic leadership B. spiritual leadership C. servant leadership D. ethical leadership
Demonstrations, dramatics, and visual aids in sales presentation are most likely used for all of the following reasons EXCEPT:
A. creating two-way communication. B. capturing the prospect's attention and interest. C. allowing the prospect to set the stage for closing the sale. D. comparing competitor's products. E. engaging the prospect through participation.
Strict formal routing procedures are designed by firms that want to improve territory coverage and minimize wasted time.
Answer the following statement true (T) or false (F)
In addition to understanding how people do things, empathy helps you understand ______.
a. why markets respond the way they do b. why industries boom and bust c. how people do things and why they do them d. how product lifecycles work