The Consumer Leasing Act applies to consumer leases for all of the following except a lease:
a. of living room furniture for 18 months b. of a car for two years
c. of a computer for a year
d. of a big-screen television for six months
e. all of the other choices are covered if for personal use
e
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Identify a true statement about customer complaints in the sales process.
A. A fair settlement made in the customer's favor helps to resell the company and its products. B. Avoiding complaints by setting high expectations is best. C. A customer who does not complain is a happy customer. D. It is wise to assume that all complaints are unjustified. E. Complaints are completely eliminated through personal visits by sales representatives.
All of the following are components of the neurological underpinnings of leadership traits and behaviors except ______.
a. research that has shown that intrinsic structures in the brain are associated with various aspects of effective leadership, such as visionary leadership b. that people differ on intrinsic brain structures, and these differences are associated with whether they will tend to be effective leaders c. that hypnotherapy might help the brain to be trained to be more conducive to effective leader cognition and behavior d. that the brain represents a new frontier for understanding and developing leadership potential
Alyssa Corporation uses a standard cost system. Direct labor information for Product CER for the month of October is as follows: Standard rate $8.00 per hour Actual rate paid $8.30 per hour Standard hours allowed for actual production 1,400 hours Labor efficiency variance $ 800 unfavorable What are actual hours worked?
a. 1,330 b. 1,400 c. 1,500 d. 1,300
I try to listen to and be open to ideas from people on the fringe of the organization. What adaptive behavior am I using?
A. protect leadership voices from below B. regulate distress C. give the work back to the people D. maintain disciplined attention