Explain the steps in the communication process and why challenges can occur
Five steps are involved in the process:
1 . The sender encodes a message.
2 . The sender selects an appropriate channel and transmits the message.
3 . The receiver decodes the message.
4 . The receiver encodes a message (feedback) to clarify any part of the message not understood.
5 . The sender and receiver remove or minimize interferences (barriers) that hinder the communication process.
Breakdowns can occur at any stage of the process as limitations of the sender, receiver, or both cause incomplete or faulty communication to occur. Barriers or interferences can also cause breakdowns.
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