After a firm has identified the various stakeholders and their issues and gathered available data related to an ethical decision-making situation, ________ should engage in brainstorming and evaluating alternatives.
A. elected officials
B. all parties relevant to the decision
C. any individuals with competing interests
D. the senior managers most involved
E. key customers
Answer: B
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A training program was provided to call center reps to help them improve their interactions with callers. You are designing evaluation instruments to measure Level 3 outcomes of the training program. Which data collection method would generate the most direct measurement of Level 3 outcomes?
a. conduct a survey with the trainees to ask them to report their experience with the callers b. have the supervisors of the trainees monitor the trainees’ way of dealing with callers c. conduct interviews with the trainees to find out about how well they are using the new skills d. conduct a knowledge test with the trainees to check their understanding of strategies to use
Generating insights leading to marketing actions based on massive numbers of peoples' ideas is called ________.
A. NIH method B. outsourcing C. brainstorming D. groupthink E. crowdsourcing
There is an automatic appeal from a state trial court to the U.S. Supreme Court
Indicate whether the statement is true or false
A $24 credit to Sales was posted as a $240 credit. By what amount is the Sales account in error?
A. $216 overstated. B. $24 understated. C. $240 understated. D. $216 understated. E. $240 overstated.